A documented entry calendar tied to your operating rhythm
Administrative support for cannabis operators
METRC Administrative Support
Administrative preparation for track-and-trace entries, package records, transfers, and reconciliation, completed under your SOPs and reviewed before submission.
Best fit: Licensed cultivators, processors, and dispensaries whose track-and-trace administration consumes manager time and creates end-of-day bottlenecks.
ScopeAdministrative work inside your written procedure
ReviewA named operator or manager approves exceptions
AccessMinimum-necessary system permissions
The operational problem
What this work looks like when it has no owner.
Track-and-trace work is repetitive until it is not. A normal day includes package records, transfers, adjustments, source documents, and reconciliation. When the person who understands the system is also running the floor, entries wait until close, source documents go missing, and exceptions are discovered after they have become a bigger problem.
This is not a reason to hand over judgment. It is a reason to give the repeatable part of the work a documented owner, a reliable cadence, and a review path that does not depend on a manager remembering at the end of a long day.
Who this is for
Built for teams with a real queue, not a vague task list.
Licensed cultivators, processors, and dispensaries whose track-and-trace administration consumes manager time and creates end-of-day bottlenecks.
We are a fit when the work can be described, reviewed, and kept inside clear access limits. We are not a fit when the request is to make licensed decisions on your behalf or to replace an accountable manager.
What we need from your team
- Operator-approved access to the relevant state system with minimum-necessary permissions
- Written SOPs for the entries in scope, including approval and submission rules
- Source documents such as receiving records, transfer manifests, counts, and waste logs
- A named reviewer who can approve adjustments and final submissions
- Daily and weekly cutoffs, plus the escalation contact for urgent discrepancies
What we handle
The administrative scope.
The exact list is written into the role brief. Anything outside it returns to your named reviewer instead of being improvised.
- Preparation of routine package, plant, and transfer records from approved source documents
- Daily reconciliation worksheets that compare source records with system entries
- Missing-document and mismatch lists for operator review
- Adjustment and waste packets assembled with the required backup
- Organized audit folders with consistent naming and date order
- Exception routing when a record does not match the approved procedure
What you receive
Outputs your team can check.
Good administrative support leaves a record. These are the visible outputs that make the work reviewable, not just busy.
Prepared records with source references for reviewer approval
A daily or weekly reconciliation worksheet
An exception log with owner, status, and due date
A clean, consistently named record folder for internal review and audit preparation
How the work moves
A controlled start, then a reviewed rhythm.
Map the record flow
We trace one week of source documents from receiving through entry, review, and submission, noting where records stall or duplicate.
Set the approval points
Your reviewer decides which entries can be prepared, which require approval, and which must never be changed by the assistant.
Prepare and reconcile
The assistant prepares entries and a reconciliation worksheet, then routes discrepancies instead of guessing.
Review the exception pattern
Weekly review looks at recurring mismatches, missing paperwork, and training gaps, not only whether the queue is empty.
Controls and review
Quality is a visible routine.
- Source-to-entry matching on sampled records
- A second-person review step where your procedure requires it
- Daily exception log with aging and named ownership
- Consistent file naming and retention organization
- A written escalation path for any record that falls outside the approved procedure
What stays with your team
Operator authority is not delegated.
- No interpretation of state regulations or license conditions
- No approval of inventory adjustments, waste, or transfers
- No final submission where your procedure requires an authorized reviewer
- No inventory release or product disposition decision
- No representation that administrative support guarantees compliance
Final boundaries depend on your license, jurisdiction, internal policy, and the systems you approve. We document them with you before launch.
Common starting scenarios
Where teams usually begin.
These are representative starting points. Your queue, systems, and approval path determine the actual scope.
End-of-day entry pileup
A dispensary closes with a stack of receiving and transfer documents. The assistant prepares the entries and reconciliation worksheet during the next coverage window, while the manager reviews and submits the exceptions that need approval.
A transfer that does not match
A manifest quantity differs from the receiving record. The assistant stops, documents both sources, and routes the discrepancy with the original documents rather than adjusting the record to make it balance.
Audit preparation without a scramble
Records are organized by date, package, and source throughout the month. When a reviewer asks for a sample, the folder is already complete and the exception history is visible.
Questions before the first call
METRC Administration FAQ
Is DispensaryVA a METRC-certified compliance service?
No. We provide administrative preparation and record organization. Your licensed operator, compliance lead, and authorized reviewer remain responsible for regulatory interpretation, approvals, and final submissions.
Can the assistant submit entries directly?
Only where your written procedure grants that permission and a reviewer checks the work. Many clients begin with preparation only and add limited submission rights after a stable review cycle.
Do you support every state system?
Support is state-specific and depends on the system, permissions, and procedures you can provide. We confirm the exact scope before a match rather than assuming one state operates like another.
What happens when the source documents are incomplete?
The assistant records what is missing, who owns it, and what cannot be entered yet. The record is not forced through with an assumption.
Related services
Other queues that often connect.
Ready to review metrc administration for your operation?
Bring the current queue, the systems, and the approval path. We will tell you what can be delegated and what should stay with your team.
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