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Administrative support services
DispensaryVA provides remote administrative support for cannabis retail and licensed operations. Every service is built around a documented queue, scoped access, and a named person who reviews the output.
Administrative support only. Licensed decisions and final compliance sign-off stay with your team.
Start pointOne queue with a clear owner and a real review path
Operating modelWritten procedure, scoped access, weekly quality review
Parent supportRecruiting and managed-service support from StealthAgents
The full service collection
Choose the queue that is already costing your team time. Each service page explains the scope, the inputs, the outputs, the controls, and the decisions that stay with your operator.
Front-of-House Support
Trained remote administrators answer routine customer questions, coordinate pickup requests, and route complaints so budtenders can stay with the customers in front of them.
Useful when: Single-store and multi-store dispensaries whose phone, chat, and pickup queues interrupt the sales floor, especially during weekend and evening peaks.
METRC Administration
Administrative preparation for track-and-trace entries, package records, transfers, and reconciliation, completed under your SOPs and reviewed before submission.
Useful when: Licensed cultivators, processors, and dispensaries whose track-and-trace administration consumes manager time and creates end-of-day bottlenecks.
POS Administration
Administrative support for menu updates, promotion setup, end-of-day reporting, and reconciliation preparation inside your point-of-sale system.
Useful when: Dispensaries that run a busy POS and lose manager time to menu maintenance, promotion changes, exports, and daily reconciliation.
Hemp E-Commerce Support
Remote inbox and order support for hemp and CBD brands, with approved product language, careful returns handling, and clear escalation.
Useful when: Hemp and CBD e-commerce teams that need consistent written customer service without building a full in-house support department.
COA Administration
Organized certificate-of-analysis intake, indexing, expiry tracking, and distribution support so current lab documents are easy to find and request.
Useful when: Brands, processors, and dispensaries working with several labs and product batches who need a reliable certificate library rather than a shared folder of attachments.
Marketing Operations
Administrative marketing support for cannabis brands: content calendars, email setup, approved social scheduling, and campaign reporting.
Useful when: Cannabis and hemp brands with an approved marketing direction but not enough administrative time to keep the calendar, email, and publishing queue moving.
Billing and Accounting
Administrative finance support for dispensaries: vendor invoice intake, accounts payable preparation, payroll data checks, and reconciliation records.
Useful when: Dispensary operators who keep their own books or work with a bookkeeper and need the administrative volume handled consistently.
Founder Admin and EA
Executive administrative support for cannabis founders: calendar coordination, inbox triage, meeting preparation, vendor follow-up, and travel logistics.
Useful when: Founders and senior operators who are the bottleneck for scheduling, follow-up, vendor coordination, and the administrative load of a regulated business.
Choosing a starting point
You do not need to redesign the whole operation at once. Start with the recurring break that your team already feels.
Customer messages and pickup questions wait until a manager is free
Front-of-house supportTrack-and-trace entries and source documents pile up at close
METRC administrationMenu changes, promotions, and daily reports depend on one manager
POS administrationCertificates are scattered, expired, or hard to find for a buyer
COA administrationThe founder is the bottleneck for scheduling and follow-up
Founder admin and EA supportA shared operating system
Every service follows the same discipline even when the work changes. The scope is written, the access is limited, the output is visible, and the operator keeps the decisions that require authority.
Examples, systems, owners, cutoffs, and escalation triggers become the role brief.
The assistant receives only the permissions needed for the approved tasks.
Logs, reconciliation sheets, exception lists, and review packs make the work checkable.
Weekly review confirms what is working, what is drifting, and what must return to your team.
Service questions
If your question is not here, bring it to the consultation. We would rather define a smaller role correctly than promise work outside the operating boundary.
Yes. Most engagements start with the queue creating the most pressure. We add scope only after the first procedure and review cycle are stable.
No. We provide administrative support. Your licensed operator, managers, compliance lead, bookkeeper, and authorized professionals retain decisions, approvals, and sign-off.
We start with the written role, the systems, the communication requirements, and the review path. Candidates are reviewed against that actual work, then your team interviews the shortlist.
The first stage is discovery and documentation. The assistant then shadows real examples, starts a controlled queue, and reviews samples with your named reviewer before scope widens.
Coverage is agreed around your operating hours and time zone. We confirm the exact schedule before a match so the role is realistic.
We will map the work, the systems, and the review path, then recommend a starting service.
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